🚩 Known Issues

In addition to this article that describes known issues with SalesTim, please refer to:


🚩 Change in Microsoft Teams display language is not immediately reflected in SalesTim

Behavior / Symptom / Root Cause

When a user is changes its display language in Microsoft Teams, this change may not be immediately reflected in SalesTim.

Root Cause: This delay is due to our user profile caching mechanism, that refreshs the user profile data during user login, preserving old values as long as tue user session is valid.
In a future release, we'll address this by forcing a user profile refresh at a regular time interval.

Known Workaround

Login to SalesTim from a browser window in "inprivate/incognito" mode to force user profile refresh.

Additional Infos

  • 📅 Discovery Date: 2019/06/27
  • 🚦 Related Issues: N/A
  • 📑 References: N/A

🚩 "Audience Targeting Rules" are not immediately applied to recently updated user profiles

Behavior / Symptom / Root Cause

An update to a user profile may not be reflected immediately and therefore the targeting rule may not be applied immediately.

Root Cause: This delay is due to our user profile caching mechanism, that refreshs the user profile data during user login, preserving old values as long as tue user session is valid.
In a future release, we'll address this by forcing a user profile refresh at a regular time interval.

Known Workaround

Login to SalesTim from a browser window in "inprivate/incognito" mode to force user profile refresh.

Additional Infos

  • 📅 Discovery Date: 2019/05/16
  • 🚦 Related Issues: #131
  • 📑 References: N/A

🚩 "Missing Teams in List All Teams" when creating a new template

Behavior / Symptom / Root Cause

When creating a new template in your catalog, some older teams may not appear in search results and therefore cannot be used as a cloned team.

Root Cause: Some teams that were created in the past (The old days of Microsoft Teams...) but haven't been used recently by a Microsoft Teams user aren't listed by the "list all teams" endpoint.

New teams will be correctly listed. Certain old teams don't have a:

"resourceProvisioningOptions": [
    "Team"
],

property that contains "Team", which is set on newly created teams and teams that are visited in Microsoft Teams.

Known Workaround

Reopen the team with a team owner account (To be confirmed).

Additional Infos


🚩 "This page is not responding" after a long time of inactivity

Behavior / Symptom / Root Cause

After some times of inactivity using Microsoft Teams in a web browser, Microsoft Teams may raise a "This page is not responding".

Root Cause: Microsoft Teams raises an error while trying to renew the current user authentication token:

AUTHADAL: Attempting to handle adal response:
error: Token renewal call timed out
resource: https://chatsvcagg.teams.microsoft.com
error mapped to action:renewalTimeout

Known Workaround

End-user have to close the teams popup and refresh the current tab.

Additional Infos

  • 📅 Discovery Date: 2019/04/30
  • 🚦 Related Issues: #117
  • 📑 References: N/A

🚩 "Double-Login" loop

Behavior / Symptom / Root Cause

After a first attempt to login, the user could be redirected again to the login page.

Root Cause: The login flow process behaves differently between clients (desktop, web...)

Known Workaround

Just login again and you should be redirected to the expected page.

Additional Infos

  • 📅 Discovery Date: 2019/01/24
  • 🚦 Related Issues: #70
  • 📑 References: N/A

🚩 "Additional Wiki Tab" when creating a new team

Behavior / Symptom / Root Cause

After cloning a team it has a wiki tab even it was not in the "source team". If a team with a wiki tab is used as "clone source" it will have a second not configured wiki tab.

Root Cause: Microsoft Graph Issue

Known Workaround

None

Additional Infos


Last Updated: 7/2/2019, 11:33:00 AM