⛏ Data collection practices

At SalesTim, trust is our #1 value.
We understand that our customers need to be confident using SalesTim, and be aware of our data collection practices. SalesTim app collect data to help us understand how the product is being used and what kinds of errors, such as sign-in errors, have occurred. This information helps us understand usage patterns, plan new features, and troubleshoot and fix problem areas.

Data collection falls into these four categories:

  • Census data
  • Usage data
  • Support data
  • Error reporting data

Note

This information is subject to change and we recommend that you check back quarterly for updates.

Census data

Census data is acquired solely to provide, support, and improve SalesTim. It includes environmental information such as device and operating system versions, and regional and language settings. Here are some specific examples of the census data that's collected:

Data type Example Notes
AppName SalesTim Automation
DeviceModel iPhone
OSName iPhoneiOS
OSVersion 8.3
UserLanguage EN-US
UserID E296D735-4F36-4E18-7C3B-52E1A02A0164 SalesTim automatically generates anonymous user IDs, then populates telemetry events with these IDs as they're sent from the app. A hashing ensures the ID cannot be linked to a specific user.
Session ID 5E872200-F546-4CCD-8F23-AF5F507AA2DD SalesTim automatically generates anonymous session IDs, then populates telemetry events with these IDs as they're sent from your app. A hashing ensures the ID cannot be linked to a specific user.

Census data DOES NOT contain any information that identifies your organization or users.

Census data is on by default and cannot be turned off by admins or end users.

Usage data

Usage data includes information such as requests status, teams provisioning, approval status, frequency of features used, and stability issues.

Usage data contains information that identifies your organization, such as contoso.com, and your users. Here are some specific examples of the usage data that's collected:

{
  request_created: {
    request_id: '5E872200-F546-4CCD-8F23-AF5F507AA2DD',
    team_name: 'TEAM_NAME',
    request_additionalMembers: '5',
    request_additionalOwners: '3',
    template_id: '5E872200-F546-4CCD-8F23-AF5F507AA2DD',
    template_name: 'TEMPLATE_NAME'
  },
  request_approved: {
    request_id: '5E872200-F546-4CCD-8F23-AF5F507AA2DD'
  },
  request_rejected: {
    request_id: '5E872200-F546-4CCD-8F23-AF5F507AA2DD'
  },
  request_processed: {
    request_id: '5E872200-F546-4CCD-8F23-AF5F507AA2DD'
  },
  request_error: {
    request_id: '5E872200-F546-4CCD-8F23-AF5F507AA2DD'
  },
  team_created: {
    team_id: '5E872200-F546-4CCD-8F23-AF5F507AA2DD',
    team_name: 'TEAM_NAME',
    template_id: '5E872200-F546-4CCD-8F23-AF5F507AA2DD',
    template_name: 'TEMPLATE_NAME'
  }
}

Usage data DOES contain information that identifies your organization and users.

Usage data is on by default and cannot be turned off by admins or end users.

Usage data are processed in two ways:

  • We are processing anonymous usage data to understand how our customers are using SalesTim.
  • We are processing non-anonymous usage data to create in-app usage dashboards for our customers.

Support data

Support data includes information such as user UPN, tenant ID, app version. Access to these data is restricted to our support team, and is only used in case of a direct support request to our support team.

Support data contains information that identifies your organization, such as contoso.com, and your users. Here are some specific examples of the usage data that's collected for three profiles.

Anonymous (Using SalesTim outside of Microsoft Teams, not yet logged)

No data collected.

Identified (Using SalesTim inside Microsoft Teams, not yet logged)

Data collected at user level:

{
  "intercomId": '', // User UPN
  "intercomEmail": '', // User UPN
  "locale": 'EN-US',
  "msTenantId": '5E872200-F546-4CCD-8F23-AF5F507AA2DD',
  "msUpn": '', // User UPN
  "theme": 'Dark', 
  "msUserId": '5E872200-F546-4CCD-8F23-AF5F507AA2DD',
  "environment": 'production',
  "version": '1.2'
}

Authenticated (Using SalesTim inside Microsoft Teams, logged)

Data collected at user level:

{
  "intercomId": '', // User UPN
  "intercomEmail": '', // User email
  "userId": '', // SalesTim generated ID
  "customerId": '', // SalesTim generated ID
  "msEmail": '', // User email
  "tld": 'contoso.com',
  "name": 'Alice Hawking',
  "msLocale": 'EN-US',
  "license": 'pro',
  "msIsTenantAdmin": false
}

Data collected at company level:

{
  "companyId": '', // SalesTim generated ID
  "companyName": '', // InitialDomainName
  "msTenantId": '5E872200-F546-4CCD-8F23-AF5F507AA2DD',
  "msTenantInitialDomain": '', //InitialDomainName
  "msTenantDefaultDomain": '' // DefaultDomainName
  "license": 'enterprise'
}

Usage data DOES contain information that identifies your organization and users.

Usage data is on by default and cannot be turned off by admins or end users.

Error reporting data

Error reporting data can include information about performance and reliability, device configuration, network connection quality, error codes, error logs, and exceptions.

Traces and logs ARE NOT stored permanently and are erased after a period of 15 days.

Error reporting data may also contain personally identifiable information such as the user's IP address.

Error reporting data is on by default and cannot be turned off by admins or end users.

Last Updated: 10/9/2019, 10:25:50 AM